1
Understand the System
I start by mapping the people, tools, data, and constraints involved to understand how work actually happens, not just how it’s intended to work.
2
Define the Real Problem
I work with stakeholders to move past surface-level requests and align on the root problem and what success truly means.
3
Design for Scale
I prioritize reusable patterns and systems that can evolve over time, rather than one-off solutions built for a single moment.
4
Validate in Reality
I pressure-test designs against real workflows, edge cases, and operational constraints to ensure they hold up in production.
What This Approach Delivers
Consistent outcomes across complex, high-stakes work
• Clear, scalable systems teams can rely on
• Reduced operational friction and rework
• Designs that hold up under real-world constraints
• Strong alignment across product, design, and engineering
• Solutions built to scale as complexity grows